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As far as relaxing locations go, it doesn’t get much more relaxing than Piermont Retreat. Situated right on the beach, looking over Great Oyster Bay to Freycinet National Park, you’ll see no cars, hear no phones and be able to spend your days taking in the natural beauty and enjoying the local food and wine. The rooms are more than comfortable (and surprisingly well fitted out with TV, DVD and stereo). There’s also the option to pay a little more and have a cabin right on the beach – this’ll give you all of the above, plus a kitchen and fireplace.
It’s always nice when your hotel room is bigger than your entire apartment at home. Though that’s not entirely fair in this case, as I do live in a studio, and was staying in a serviced apartment. This isn’t a hotel of plush opulence, but it’s a nice place to stay when you need a place to call home. The large footprint helps the apartment to not feel like a hotel room, as does the kitchen facilities, the dining table and the designated lounge area. Just keep in mind; it’s designed to feel more like a home than a holiday.
To be completely honest, it seems that location and brand name are the only reason that this place is as expensive as it is. The rooms are small with bathrooms that could use re-fitting (think missing tiles and stained toilet seat), and the staff are competent, but not overly helpful. Our set menu conference dinner was surprisingly good – avoiding the overcooked meat issue of a lot of mass catered events. The hotel also seemed heavily tailored to an Asian market, with dual language signs and Japanese speaking staff members. It’s not a negative; that service just doesn’t apply to me.
If I’ve paid for a service and something goes wrong, the last thing I want is for the service provider to ignore the problem and insist that everything is fine. Even if they can’t do anything to fix it, you’d expect an apology for unmet expectations. Our stay at the Rydges had lots of little problems: pre-booked carpark unavailable, in-room toiletries were half used, etc. The issues weren’t particularly concerning, it was the indifference of the staff and their attitude in making you feel like it was your fault that things had gone wrong. The positive side – a good restaurant.
