Hotel Review – Rydges (Port Macquarie NSW) – 1.5 Stars
If I’ve paid for a service and something goes wrong, the last thing I want is for the service provider to ignore the problem and insist that everything is fine. Even if they can’t do anything to fix it, you’d expect an apology for unmet expectations. Our stay at the Rydges had lots of little problems: pre-booked carpark unavailable, in-room toiletries were half used, etc. The issues weren’t particularly concerning, it was the indifference of the staff and their attitude in making you feel like it was your fault that things had gone wrong. The positive side – a good restaurant.
