Service Review – Coles Self-Checkout – 2.5 Stars
I like automation. The skill of swiping barcodes over a scanner feels accessible to most people, and the ability to avoid lines and check-out quickly is a main goal of shopping. Unfortunately, the Coles automated system still needs a bit of work. Not all items scan easily – in my shopping trip, I was advised three times to “contact a staff member for assistance”. And while it does get easier with practice, it can be tricky to find some of the fresh produce items in the menus. I’m looking forward to the system streamlining, but there’s some way to go yet.
